08 November 2009

Poor Cinemas

This is my response to the notice lodged at

I am deaf and have a cochlear implant.

I have read the application for the "Temporary Exemption under section 55 of the Disability Discrimination Act 1992 (DDA) from complaints in relation to the provision of captions and audio description in cinemas"

At no point in the application do the applicants explain why they should be exempt from complaints. Granted that they offer the four points listed on the application but there is no justification for their exemption from receiving complaints.

As a deaf person I feel that the application is a mechanism by which the cinema chains will try to shirk their responsibilities to the 1 in 6 citizens who suffer from a hearing disability. I am grateful for the cinemas for their commitments regarding captions and other facilities but I expect that more could, and should be done. I do feel that not enough is done and the cinemas should be aiming for 100% satisfaction for us, their clients, hearing and otherwise. It seems difficult to get action on captions and also audio loop installations and use.

To deny the complaints due process is an unnecessary gag on the deaf 'community'. If we can't complain, what other avenues are there that cinema chains might respond to? Their internal quality control mechanisms? This smacks of 'self-regulation', something which time and time again fails the consumer, but protects the provider from having to improve service. We need open and fair feedback - surely the cinemas would welcome that free facility.

Thank you for the opportunity to comment
John Couani

No comments:

Post a Comment